Legal Policies
Northvale Watches — Shipping, Returns, Privacy & Terms of Service
📦 Shipping & Delivery Policy
Thank you for shopping with Northvale Watches. We are dedicated to delivering your items as quickly and efficiently as possible.
Processing Time
Shipping Times
We ship globally. Delivery times vary by location:
| Region | Estimated Delivery | Method |
|---|---|---|
| 🇬🇧 United Kingdom | 5–10 business days | Royal Mail / DHL |
| 🇪🇺 Europe | 7–15 business days | International Courier |
| 🌍 Rest of World | 7–21 business days | International Courier |
Tracking
Once your order ships, you will receive a Shipping Confirmation Email with a tracking number to monitor your delivery in real time.
Customs & Duties
Northvale Watches is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
↩ Refund & Return Policy
We want you to be thrilled with your new purchase. However, if you are not fully satisfied, we are here to help.
Returns
You have 90 days from the date of delivery to return an item. To be eligible, the item must:
- Be unused and in the same condition as received
- Be in the original packaging
Refunds
Once we receive and inspect your item, we will notify you of the refund status. If approved, a credit will be applied to your original method of payment within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Our Recommendation
Use a tracked shipping service — we cannot guarantee receipt of returned items sent without tracking.
Damaged Items
If you receive a damaged or defective product, please contact us immediately at support@northvalewatches.com with clear photos of the issue. We will arrange a replacement or full refund at no additional cost.
🔒 Privacy Policy
At Northvale Watches, we respect your privacy and are committed to protecting your personal data.
Information We Collect
When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases — including your name, email, address, and payment details.
How We Use It
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To process payments securely
- To keep you informed of new products and offers (with consent)
Security
Your Data is Safe
We use industry-standard encryption to protect your data during checkout. We do not sell your personal information to third parties.
📄 Terms of Service
By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by the following terms and conditions.
Accuracy
We attempt to be as accurate as possible with product descriptions and images; however, we do not warrant that product descriptions are completely error-free.
Price Changes
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose or to solicit others to perform or participate in unlawful acts.
Questions about our policies?
📧 support@northvalewatches.com
📞 +44 7847 101295
🕐 Monday–Friday, 09:00–17:00 (GMT / UK Time)
Get in Touch